Wildlife Repair Technician
Grand Rapids
Full Time
Full Benefits Package

Up to $20 - $25/hr
Immediate Start-Direct Hire
Job Summary:
The Technician is responsible for completing the work of removing/excluding unwanted animals according to customers work orders, conducting remediation activities and putting preventative measures in place. This position will work as part of a team on large jobs or complete individual jobs. The Technician 1 also provides coaching and leadership to the Tech 2 they work with on a daily basis.

Classification: Full-time; Hourly
Work Location: Local travel and Potential overnights/out of state work
Work Schedule: Monday-Friday and Weekends as needed.
Reports To: Service Director

Essential Job Functions:
Technical Work & Safety: 90% (approx. 36 hrs/wk)

Make sure proper notes and pictures are put in work orders on Service Bridge.
Remove unwanted animals according to customers’ work orders, conducting remediation activities and putting preventative measures in place.
Inspect completed job for quality and completion.
Maintains quality results by adhering to company standards.
Maintains safe work habits by following company standards.
Operate and maintain service vehicle and equipment safely and ensure cleanliness of the vehicle and equipment.
Maintain clean/safe job sites. Make sure all tools and trash are cleaned up and on the truck.
Tech 1 will coach Tech 2 and new employees on proper use of the company supplied safety equipment (harnesses, proper anchor point installation)

Tech 1 will coach Tech 2 in ladder and roof safety on job sites

Customer Service: 10% (approx. 4 hrs/wk)

Provide the customer with world class customer service.
Address customer questions and concerns.
Always be courteous and polite.

Have a world class appearance and ensure vehicle also has world class appearance.

Training/Certifications Required (Employer provided)

Minimum Tech 2 training certifications

Tech 1 will be required to complete the following trainings upon employment:

Learning Zen Tech 1 learning path
NWCOA Structural Bat Management Professional
NWCOA Bird Management Professional

SKILL/KNOWLEDGE/EXPERIENCE
Required:

Customer-focused and great customer service skills to ensure satisfaction.
Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
Construction skills. Competent with hand tools, minor roofing, and exterior repairs
Ability and comfort with discussing additional services that meet customer needs.
Demonstrates excellent interpersonal communication skills as you interact with customers, office staff, and service managers.
Updates job knowledge by participating in educational opportunities, including, but not limited to monthly courses pertinent to the industry.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
1-6+ years company or related experience

Note: Must pass pre-employment background screen and drug test
Personal Characteristics:

Strong problem-solving skills.
Strong attention to detail and willingness to learn.
Must have good time and process management skills.
Must be trustworthy.
Must have good organizational skills.
Ability to work well independently and part of a team.
Able to follow detailed instructions in applying pesticide to avoid harm to the client and self.
Must possess a team spirit and be able to work well in a team environment.
Must be able to communicate effectively with clients, colleagues, and possess good interpersonal skills.
Physical stamina to work in periodically harsh conditions as the nature of the job demands.

Work Environment

Bending, kneeling, and crawling into tight spaces to carry out site work. Requires standing for a long period of time. Ability to safely use ladders and work at heights for long periods of time.

Travel: Some local travel required. Must have a valid driver’s license, pass motor vehicle record search and have and maintain a good driving record that is acceptable to our insurance company.
Benefits: Earn up to 80 PTO hours in your first year, bonuses, paid holidays, 401(k) with company contribution, BCBS Health Insurance plans, HSA with up to $2,000 annual company contribution, Dental, Vision, GTL/ADD & Voluntary Life Insurance policies.

Requirements:
~Reasonable comfort level with heights (ladders/roofs) & tight spaces
~Construction/handyman skills (drills, saws, caulk gun, etc) (Prefer 2 year minimum)
~Pass a Background Check & Drug Test including marijuana
~Valid Driver License & clean driving record is required
~ Must be able to work independently and as a member of a team
~Attention to detail is critical!

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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